Our BPO Voice & XML Projects
Voice automation, IVR, XML service integration
Interactive Voice Response (IVR) solutions guide callers through self service menus using touch tone or speech recognition, routing only complex queries to live agents. VoiceXML based applications connect telephony with web backends to fetch information, update records, and process XML data securely, enabling use cases like balance enquiry, ticket status, and content updates.
Case studies
Typical outcomes include reduced average handling time, higher first call resolution, and consistent customer experience across phone, chat, and email channels.Projects often demonstrate rapid ROI by automating repetitive requests and freeing agents to handle high value conversations.
